FAQ

  • How do I contact you or place an order?
 
You can order via our website, by phone, or by email. If you do not already have a username and password for our website, our Sales Office can enable your web account. Simply contact us with your account name and the email address you would like to associate with the account, and we will have you up and running for online ordering in a matter of minutes.

Our postal address is: Lomond Books, Ltd. 12-14 Freskyn Place, East Mains Ind Est, Broxburn, EH52 5NF

Tel 01506 855955
Email enquiries sales@lomondbooks.co.uk
Email orders orders@lomondbooks.co.uk

 

Field Sales Team:

Sales Manager: Colin Valentine
Northern Ireland - North East England - North Wales
colinv@lomondbooks.co.uk
07554 887307

 

Scotland - West: David Harper
davidh@lomondbooks.co.uk
07976 369154

 

Scotland - North: Bryan Sutherland
bryans@lomondbooks.co.uk
07793 213691

 

Scotland - East: Katie Lumsden
katiel@lomondbooks.co.uk
07825 356375

 

  • How long will my order take to arrive?
We send all deliveries on a next day service. Some postcodes in the Highlands, Islands and outlying areas may receive deliveries on a 2-day service - if you would like confirmation of your delivery time please contact us on 01506 855955.

 

  • Will I pay for delivery?
If your order meets our minimum order cost of £135 net, delivery is free. Orders under £135 net are subject to a small order charge of £5.

 

  • My order has been despatched but it hasn’t arrived.
If your order hasn’t arrived after 7 working days please contact us and we’ll try to track your order as quickly as possible.

 

  • Can I cancel my order?
If your order hasn’t already been processed and despatched by our warehouse then you can cancel it. Please be aware we endeavour to process most orders the day they are received.

 

  • Why has my order been delayed or cancelled?
We will always try to contact you in such a circumstance. An order may be held or cancelled because multiple items are not in stock or we have an account matter to discuss with you before we can proceed.

 

  • I have an item which arrived damaged or faulty, can I return it?
We apologise sincerely if such an instance occurs. Lomond Books has a no quibble return policy so we will do our best to arrange a replacement or refund to your account, whichever suits you best. Quite often our reps can sort this out otherwise give customer services a call quoting your invoice number and we’ll do the rest.

 

  • I have been invoiced for items but they haven’t arrived.
If you have a delivery shortage please call or email customer services and we’ll do our best to get it sorted out immediately either by refund to your account or by sending a replacement. We may ask your rep to issue a replacement of credit note if we know he is due to visit.

 

  • I don’t have a delivery note with my order or I have lost it.
Get in touch with our Sales Office and we’ll issue a replacement.

 

  • When I search for a stock code or ISBN it isn’t found on your site.
In this instance try typing in the title and author. If you still find there is a problem please contact our Sales Office.

 

  • Can I place an order for something you do not stock and how long will it take to arrive?
We offer a special order service for titles not normally stocked. Please contact your Sales Representative or our Sales Office with your request and we will endeavour to source it for you.

 

  • Can I pre-order titles?
Yes. For further information please talk to your rep or contact customer services. When our own imprint titles reprint we usually offer a ‘subscription’ service without minimum order requirements.

 

  • Can I have a review copy?
If we stock a title or are waiting for a new title to come into stock then usually your rep will be able to show you an advance or review copy.